VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

As the RMA (Return Merchandise Authorisation) Technical Inspector you will be responsible for inspecting returned VoCoVo products (technical and non-technical), identifying faults, and ensuring that all returns are processed efficiently and accurately. 

This position also includes managing supplier returns, ensuring defective products are returned to suppliers in line with warranty agreements, and maintaining strong communication with suppliers to resolve quality issues. You will play a critical role in maintaining product quality standards, reducing turnaround times, and improving customer satisfaction by providing detailed feedback on returned items.

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This role is an on-site position based at our office in Shipton-Under-Wychwood, Oxfordshire.

What we're looking for

• Previous experience in RMA (Return Merchandise Authorisation), quality assurance, supplier management or technical inspection roles is highly desirable.
• Strong technical expertise with a background in electronics, mechanical engineering, or a related field. 
• Experience working with diagnostic tools and fault identification in technical products. 
• A strong level of attention to detail and the ability to identify and document faults accurately and systematically.
• Great organisational skills to ensure the efficient management of multiple return cases, supplier interactions and the meeting of deadlines.
• Familiarity with returns management software and diagnostic equipment.
  
  

What you'll do

• Perform detailed inspections of returned products to identify faults, defects or damages. 
• Use diagnostic tools and equipment to test and verify the functionality of returned items. 
• Record inspection results and classify faults according to company guidelines.
• Accurately log all findings in the returns management system, ensuring all details are captured, including fault codes and inspection notes.
• Raise immediate alerts for critical or recurring issues to the RMA Lead or relevant departments. 
• Contribute to root cause analysis by providing detailed fault data to engineering and quality teams. 
• Work closely with the customer support and logistics teams to resolve discrepancies or incomplete return cases. 
• Liaise with suppliers or manufacturers regarding defective products, warranty claims, or quality concerns. 
• Provide timely feedback to stakeholders to minimise disruptions in the returns process. 
• Ensure all inspections comply with company standards, safety protocols and relevant regulations. 
• Suggest improvements to the inspection and returns process to enhance efficiency and reduce errors. 
• Maintain inspection tools and equipment in good working condition. 
• Report any issues with tools or systems in order to ensure minimal downtime. 
• Manage the return of defective products to suppliers in accordance with warranty or service level agreements.
• Work closely with suppliers to ensure the timely processing of returned items and replacement or credit issuance. 
• Maintain accurate records of supplier returns, including product details, fault descriptions, and outcomes.
• Monitor supplier performance regarding returns and escalate recurring issues to the RMA Manager. 

Salary
Salary range: £30,000 - £37,500

Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to Buy or Sell 5 days holiday each year
• Sick Pay - 8 weeks full pay, 4 weeks half pay
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric Car Green Salary Sacrifice Scheme
• Enhanced Maternity & Paternity Package
• Child Care Scheme
• Training & Development
• Company Organised Events
• Pension (Royal London Group) 5% Employer Contribution Matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones

Diversity and Inclusion

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!