VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview

The Sales Operations team's goal is to make buying from VoCoVo as easy as possible
while driving best-in-class operational performance. As a Sales Operations Specialist you will play a vital part in delivering our revenue growth target by ensuring perfect customer experiences and optimising processes. 

In this role you will own operational excellence for new business across the UK, US, and DACH markets. The role involves ensuring flawless customer order fulfilment, coordinating project delivery, and transforming operational insights into strategic process improvements. In addition you will ideally have quota-carrying sales experience, a love of process and process improvement, strong attention to detail, and the ability to work independently while collaborating strategically.

The Sales Operations Specialist will work in line with our One Team
principles, collaborating daily with colleagues in Sales, Finance, Project Management, and Warehouse operations.

Please note, This is a 12 month fixed term contract. 

This role is hybrid, with a typical expectation of 2 days per week in the office. Time will be spent across both our Cheltenham and Shipton-under-Wychwood locations, though not necessarily at both each week.

To apply for this position you must be based in the UK and have the legal right to work in the UK.

What we're looking for

• Proven experience in a quota-carrying sales role, with a strong understanding of sales targets and performance-driven environments.
  
  
• Hands-on experience working with CRM systems, ideally HubSpot, with a solid understanding of WMS tools to support seamless, end-to-end order coordination across commercial operations.
  
  
• Confidence working with financial and operational data using tools like Google Sheets to create insightful reports that inform business decisions and drive commercial performance.
  
  
• A natural problem-solver with a continuous improvement mindset. You can identify inefficiencies, implemented scalable solutions, and can show the real-world impact of your work.
  
  
• Confidence coordinating cross-functional projects and timelines across regions, and someone who isn’t afraid to constructively challenge stakeholders to keep complex initiatives on track.
  
  
• Ability to work independently but knows when to engage and align with senior leadership on key decisions.
  
  
• A strong cross-functional collaborator with a track record of building great working relationships with Sales, Finance, Ops and Delivery teams across multiple markets.
  
  
• Strong experience of international and cultural awareness, having worked across time zones and regions to align teams and deliver operational consistency.
  
  
• High level of organisation, adaptability and a calm approach under pressure. You’re used to working at pace, balancing precision and progress while keeping standards consistently high.

What you'll do

• Own end-to-end order processing for New Business vertical: ensure accurate
  order creation, coordinate delivery with project managers, and drive towards a
  timely processing target and 98.5% perfect order rate.
  
  
• Serve as primary operational contact for New Business sales reps: build trusted
  relationships across UK, US, and DACH markets; provide proactive support and
  eliminate operational friction that impacts deal progression.
  
  
• Coordinate project delivery and timeline management: work closely with project
  managers to ensure customer requirements are met; maintain oversight through
  spreadsheets, Jira tickets, and delivery tracking systems.
  
  
• Manage invoicing and commercial data for New Business accounts: accurately
  generate and process invoices; handle financial data with confidence and
  attention to detail.
  
  
• Identify and drive process improvement initiatives: analyse operational patterns
  to spot systematic problems; collaborate with Sales Operations leadership to
  implement scalable solutions rather than one-off fixes.
  
  
• Support cross-functional alignment: work with sales, finance, and warehouse
  teams to resolve operational issues; ensure seamless coordination across
  departments and regions.
  
  
• Monitor and report on key operational metrics: track order processing times,
  perfect order rates, and customer satisfaction indicators; identify trends and
  recommend improvements.
  
  
• Lead operational projects that improve sales effectiveness: take ownership of
  initiatives that measurably improve deal velocity, win rates, and rep productivity
  for New Business vertical.

Salary

£35,000 - £45,000

Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay - 8 weeks full pay, 4 weeks half pay
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!