VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action, we’re trusted by Tesco, Asda, Dunelm and Iceland, just to name a few.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Role Overview
As Head of Implementation Projects, you will be responsible for leading, developing and improving the end-to-end project management of customer implementations, ensuring the successful installation and upgrades of VoCoVo hardware and software solutions at client sites.

You'll take ownership of projects from early-stage pilots and proof of concepts through to full scale rollouts and upgrades, across a diverse customer estate in the UK, Europe, USA and other emerging markets.

This role provides oversight of project management and cross-functional coordination of all activities required to deliver high-quality implementations on time, within budget to a high level of customer satisfaction and is critical in scaling delivery capability as VoCoVo grows.

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This is a hybrid remote position, we're looking for someone who is able to meet with our core team once per week in our Oxfordshire (Shipton-under-Wychwood) office.

What we're looking for

• Proven experience delivering large-scale retail technology projects that combine both hardware and software.

• Commercially minded and financially astute, with a strong focus on efficiency and delivering projects on time and within budget.

• A proven leader, with experience building, managing and developing high-performing teams, including remote colleagues.

• Strong expertise in project management methodologies (Agile, Waterfall, Hybrid) and tools such as Jira and Trello.

• A pragmatic, solutions-focused approach, you'll be confident navigating complex or challenging customer situations.

• Adaptable and resilient, with experience of overcoming obstacles and driving projects forward in dynamic environments.

• Experience in leading retrospectives and applying learnings to continuously improve processes.

• Previous experience in setting up and running a PMO, with a focus on scalable processes, governance and best practice.

• A strong understanding of cross-functional teams, their priorities and how they contribute to successful delivery.

• A “right first time” approach, with a focus on quality and getting things right from the outset.

• A people-first approach, with a genuine interest in supporting and developing others.

What you'll do

• Drive and take accountability for “right first time” delivery of global customer projects across our direct business.

• Lead the delivery of hardware and software rollout projects for new and existing customers, delivered through appropriate channels.

• Identify risks and issues early, ensure proactive mitigation, problem resolution and escalation where required. Act as an escalation point for project risks, issues and critical decisions.

• Play a key role in the growth and elevation of a supportive, high-performing PMO, setting project management standards, processes, tools and templates across VoCoVo.

• Support the delivery of key strategic initiatives, ensuring alignment with wider business goals.

• Build and develop a high-performing team, ensuring the right structure, capability and location to support effective delivery.

• Mentor and grow team members, fostering capability and creating opportunities for development.

• Build strong relationships with key internal stakeholders, ensuring alignment and collaboration at every stage of delivery.

• Encourage cross-functional collaboration to ensure smooth, consistent and high-quality project delivery.

• Provide clear and timely reporting on project status, including progress, risks, challenges and resource needs.

• Monitor project KPIs and OKRs, ensuring delivery stays on track and meets agreed outcomes.

• Champion a culture of accountability and continuous improvement through retrospectives, reviews and best practice sharing.

• Manage resource planning and capacity forecasting across multiple projects to support scalable delivery.

What does success look like?

0-3 months

• Customer & internal projects delivered on time and handed over successfully >98.5%.

• Customer & internal projects delivered on budget (usually to a customer PO) > 98.5%.

• High level of external customer satisfaction and right first time delivery > 50 NPS.

• Internal visibility of upcoming POC’s, projects and volumes > Steerco style comms.

6 months +

• Internal customers enjoy working with our Project Management function.

• Global capability to deliver the above with a motivated, happy team of Project Managers!
  

Salary
Salary range: £90,000 - £115,000

Benefits

• 25 Days Holiday + Bank Holidays (increases with years of service)

• Option to buy or sell 5 days holiday each year

• Sick Pay - 8 weeks full pay, 4 weeks half pay

• Life Assurance - (4 times basic pay)

• Private Medical Insurance

• Employee Assistance Programmes (EAP)

• Cycle2Work Scheme

• Electric car green salary sacrifice scheme

• Enhanced Maternity & Paternity package

• Child Care Scheme

• Training & development opportunities

• Company organised events

• Pension (Royal London Group) 5% employer contribution matched

• Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!